Frequently Asked Questions

How to Use

Place the oud on the glass base, then ignite it for 10–15 seconds until the smoke rises and the fragrance spreads evenly.

You can enjoy the scent for approximately 30 minutes per piece.

If you wish to extinguish the oud, simply turn it over on the glass base to stop the smoke.

How Can I Pay for Smart Incense Products?

Cash on Delivery

Apple Pay

Credit Cards (Mada – Visa – MasterCard)

Installment payments in 4 installments via Tabby

How Can I Track My Order?

If your order takes longer than the expected delivery timeframe, we apologize and understand that waiting can be frustrating.

Please visit the Order Tracking section and complete the form, or contact us via the phone number or customer service.

Privacy Policy

We highly value your privacy and are committed to protecting your personal information.

Note: For more details, please visit the Privacy Policy page.